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About Your
Portland IT Support Team

The first iteration of One Up Solutions Northwest was founded by Dave Chapman in San Diego, and later sold in 1996, after which Chapman relocated to Portland in 2002 to begin again in a new and exciting market. Five years later, Tim McClain joined the operation and soon made partner in 2012. Despite the unsure circumstances of One Up Solutions Northwest’s origin, both Chapman and McClain are proud to have built and maintained such a prosperous company that has survived many challenges along the way.

Our main values as a company are Integrity, Reliability, Innovation and Forward-Thinking, and they radiate throughout every aspect of our service, from quarterly business review consultations to daily customer interaction.

To learn more about what we can do for your business’ IT systems, contact One Up Solutions Northwest at (503) 278-5011 or send us an email at info@1upnw.com

As a part of how One Up Solutions Northwest values innovation and forward-thinking, we understand that failing to anticipate and adopt the new changes in technology will eventually leave us and our clients behind. In light of this, three years ago we transferred all clients to a far more effective managed services offering and ticketing system, with automation and remote support allowing us to shorten response times for immediate issues. Furthermore, we have long recognized and advocated the value of Microsoft Cloud services for our clients. As one of only a few top tier Microsoft Cloud partners in the Portland, OR & Vancouver, WA area, we enjoy direct access to key contacts and exclusive resources at Microsoft.

Our ideal client is a progressive business with 10 – 250 users that understands that technology can improve their operation. Regardless of the client’s particulars, we value our ability to build lasting partnerships with them. In fact, the very first two clients we gained in Portland, OR & Vancouver, WA thirteen years ago are still with us today. This longevity comes from something that can’t be faked, put off, or substituted: a truly high-value service.

Our customers know that they can depend on us to not only recommend, but to implement solutions that will benefit their bottom line. We achieve this by increasing their efficiency and making sure they know that we have their best interests in mind. This means that, on occasion, an expensive new technology may not be the answer to the client’s problem, which we’re more than comfortable to share with them. Our clients are often taken aback when we tell them that technology is not the answer to some of their needs, but we believe that this kind of honesty is an undeniable part of high-value support.

We also pride ourselves in providing a solution to any technological problem our clients may encounter. Whether it is cell phones, Internet connections, firewalls etc., if it has to do with technology, our customers have us as a single, trustworthy source for solutions. We have a wide network of partners and interface with them to save the customer time and ultimately get the most value for the solution that they are looking for.

More than anything else, we here at One Up Solutions Northwest are proud to have grown in our industry, and plan to continue to do so. We hope to further develop our expertise with burgeoning technologies such as Cloud computing, and we also look forward to offering a customer training service sometime soon.

One Up Solutions Northwest can provide you with a complete IT solution that meets your Portland, OR & Vancouver, WA business’ unique needs while delivering the best possible value. Get in touch with us today at (503) 278-5011 or info@1upnw.com to learn more about what we can do for your Portland, OR & Vancouver, WA company.

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8060 SW Pfaffle Street,
Suite 102 Tigard, OR 97223

(503) 278_-5011

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